Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on September 23, 2020, 08:57:57 AM
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[Revised]
6930 phones. vMCD 8
I have a customer that is complaining that none of his headsets can hang up by pressing the button on the side.
Here's his quote:
Regarding the documentation, and our headset situation, it doesn't say how to configure the answer/end call feature, it just seems to be enabled by default, but it doesn't work.
It makes the audible sound of hanging up the call, but the phone/receiver is not doing anything with it.
I had him check the audio path and he confirms it's set to headset.
He says none of them have ever worked.
Any thoughts?
Ralph
Update: I was able to connect a 6930 to their system via Teleworker. Sure enough, pressing the headset button on the side does not go on/off hook. I can get audio through it but it doesn't answer or hang up the call.
I've never used a 6930 with a headset before. It always just worked with the 6940s. Am I missing a step?
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I'm pretty sure you need to use a DHSG lead for call control on headsets.
This also needs turning on under the audio/headset settings of the phone.
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This is the integrated headset. I don't think there's an DHSG lead there.
Ralph
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hi raph ,
please check in the user COS :
Integrated DECT High Power – (set to NO)
Integrated DECT Wideband – (set to NO)
Head Set Switch Mute" - (Set to No)
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Thank you.
I just got the answer just before I saw your post.
It's not something obvious to me.
I really didn't expect it to be an issue with the COS.
Ralph