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Mitel Forums => Mitel Software Applications => Topic started by: brogerson on September 17, 2020, 03:50:09 PM

Title: Collab Client on Iphone
Post by: brogerson on September 17, 2020, 03:50:09 PM

Is anyone else experiencing lots of issues with Collab Client on Iphone. 

I have a customer that is constantly bringing issues to me with Collab Client.   They hated the call quality on the softphone,  calls are dropping and now when they call into a Conference service they use after entering the Conference ID they get Dead Air.

I can call the same service from MiCollab Client on Android and no issues.

Title: Re: Collab Client on Iphone
Post by: Magpye on September 18, 2020, 03:35:29 AM

If you look at the description on the Micollab iPhone client it says it requires minimum Micollab Server 9.1.
What version is your customer running?

Title: Re: Collab Client on Iphone
Post by: brogerson on September 18, 2020, 08:21:39 AM

9.1.3.12

Title: Re: Collab Client on Iphone
Post by: mark.vanderheijden on September 25, 2020, 10:45:40 AM

Known issue "iOS 14 - MiCollab for Mobile - Conference, Transfer and Handoff features unavailable in some call scenarios", they are busy fixing this within MiCollab 9.2 scheduled for october.

Title: Re: Collab Client on Iphone
Post by: cabarrushealth on January 01, 2021, 01:35:20 PM

Hello, Where would I find "Known Issues" like the one you posted? Thanks

Title: Re: Collab Client on Iphone
Post by: mark.vanderheijden on January 04, 2021, 05:15:30 AM

You can find them on MiAcces/KMS.

Title: Re: Collab Client on Iphone
Post by: cabarrushealth on January 04, 2021, 09:56:50 AM

Answers\Applications\MiCollab Release Notes?

If you could give me specifics, that would be helpful to me. thanks!

Title: Re: Collab Client on Iphone
Post by: mark.vanderheijden on January 05, 2021, 03:10:51 AM

You can find the release notes also on MiAccess, the easiest way is via the download center search for "MiCollab" or other applications and select the latest version.

On KMS you search on keywords regarding your issue.

For documentation you go to Doc Center search or select your application and you should find the relevant documentation.