Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: iolite on September 14, 2020, 05:23:29 AM
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Good Day to you all.
I was wondering whether you can help me at all.
I am trying to establish past and present concurrent calls for a particular contact centre queue group.
Average inbound call concurrency
Peak time inbound call concurrency
Max inbound call concurrency
I have read through the Contact Centre Report Guide for our particular release (8 at present, moving to 9 soon) I still haven't found a report that shows this particular stat.
Not all the reports work on our CCM Web so I am wondering whether it is something that needs to be enabled/configured.
Appreciate any guidance.
Thank you in advance.