Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MitelNoobie on September 08, 2020, 04:01:39 AM
-
Does a manually programmed call forward always override call rerouting settings?
I have a hotdesking extension 1001 which is not logged in, but has the following call forward settings:
call fwd no answer external -> 1002
call fwd no answer internal -> 1002
First alternative is voicemail.
Extension 1002 also has a call foward:
call fwd no answer external -> voicemail
call fwd no answer internal -> voicemail
Scenario:
I call 1002 and after zero rings i directly go to voicemail.
- how is this possible? a locate feature extension shows me only a call fwd on no answer, so i would assume i would have to get at least a couple rings before i will be transfered to voicemail?
I call 1001 and directly end up in the voicemail of 1001.
- This is probably due to 1002 also being directly transfered to voicemail and being seen as busy?
I changed the call rerouting first (and second) alternative of 1001 to nothing (every field normal). I dial 1001 again but still end up in the voicemail of 1001.
- how is this possible?
Hope you can shed some light.
-
What is the state of 1002?
-
What is the state of 1002?
IP Device ID: 1555
Circuit Location : 1 3 13 55 1
Extension : 1002
Active Features :
Message Waiting Lamp On
Dialed Message Waiting.
Callback Messages : 1
Call Forward No Answer External : Voicemail Ext
Call Forward No Answer Internal : Voicemail Ext
Phone Lock: UnLocked
Service Level: Full
Zone ID: 1
Primary Element : LEID 11 - Routing Digits : xxxx *
Secondary Element: CEID 12 - Routing Digits : xxxx
-
I think i fixed the original request, which was to make 1001 unreachable. How it works i don't understand.
I removed the call forwards on 1001 so that there are no call forwards left/active.
Then i applied Call Rerouting First and Second Alternative where everything is set to Normal without a destination.
Apparently, i get a out of service tone for this specific extension right now. Problem solved, but how? :)