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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mvaughn on August 27, 2020, 11:34:45 AM

Title: UC360 with a 3300
Post by: mvaughn on August 27, 2020, 11:34:45 AM
I have a mitel 3300 and recently purchased a UC360 conference room phone. I have the phone programmed as a generic sip device and have 4 multicall lines setup with the prime number. The phone connects and is able to make a call, however I am having trouble making a conference call. If I place caller 1 on hold, and press the second line, I dial the second number, it disconnects call one. If the second call is picked up, I have an option to add to conference. I select add to conference and dial call 1 again, it transfers my call to caller one. now caller 1 and call 2 are on the same call and the 360 is not involved in the call.

Any feedback would be much appreciated

thanks
Title: Re: UC360 with a 3300
Post by: mvaughn on August 27, 2020, 11:36:57 AM
on a side note, I had a similar issue with another model conference room phone. SO I imagine it is something I did in the programming
Title: Re: UC360 with a 3300
Post by: sunspark on August 27, 2020, 12:33:02 PM
Make sure in systel option rhe conference is set to minimum 5.
Title: Re: UC360 with a 3300
Post by: mvaughn on August 27, 2020, 12:41:04 PM
where would I found the systel option?
Title: Re: UC360 with a 3300
Post by: acejavelin on August 27, 2020, 05:08:11 PM
Quote from: mvaughn on August 27, 2020, 12:41:04 PM
where would I found the systel option?
Set all the conference options to 8... No reason not to.

System Properties - System Feature Settings - System Options
 - Maximum CO Trunks In A Conference
 - Maximum Parties In A Conference
 - Maximum Trunks In A Conference
Title: Re: UC360 with a 3300
Post by: JasonTaylor on August 28, 2020, 07:32:33 PM
SIP device compatibility - change to 71 (UC devices in default)

Title: Re: UC360 with a 3300
Post by: lundah on August 30, 2020, 09:23:51 AM
Quote from: JasonTaylor on August 28, 2020, 07:32:33 PM
SIP device compatibility - change to 71 (UC devices in default)

What's really funny about that is the documentation for older firmware of the 360 (I think 2.1.2) specifically says *not* to use that SIP Device Capability profile; but later versions (2.1.7.1) say to use it.
Title: Re: UC360 with a 3300
Post by: JasonTaylor on August 30, 2020, 06:00:52 PM
You will need to specify a SIP divine compatibility profile for any SIP device.  Each profile has a ton of different SIP options to change.

I used to copy 71 to 61 (as you can’t edit the ones that have been specifically put together) and disabled prack support (by enabling the "Disable Reliable Provisional Responses" option).  Then give them 4 multi line keys and they have always worked.

If you are still having problems you will need to run a pcap so we can see what is going on with the SIP signalling at the time you try to conference.