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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Kyle.eschberger on August 21, 2020, 10:25:40 AM

Title: Mivoice Business 3300 record a Call on 5330e IP
Post by: Kyle.eschberger on August 21, 2020, 10:25:40 AM

Hello all. Struggling with record a call feature.

Release level: 8.0 SP3 PR2

This works fine with 6920 set but not on a 5330e IP

Same COS with record a call enabled
recorder hunt group configured
voicemail configured for the extn I am recording on
record a call key configured on the phone

I call into the DID that rings to the extn, then press the record key, I see the key indicator flash orange and the recording features (Pause, Stop&save, Stop&erase) flash briefly then disappear.

Again this works great on the 6920 set just not on the 5330e IP

COS settings are
Record A Call
  Record-A-Call - Save Recording on Hang-up Yes
  Record-A-Call - Start Automatic Incoming Call Recording No
  Record-A-Call - Start Automatic Outgoing External Call Recording No
  Record-A-Call Active Yes


any help is greatly appreciated.

Title: Re: Mivoice Business 3300 record a Call on 5330e IP
Post by: sunspark on August 21, 2020, 10:45:53 AM

Wirh witch software do you record your calls

Title: Re: Mivoice Business 3300 record a Call on 5330e IP
Post by: Kyle.eschberger on August 21, 2020, 10:51:07 AM

No additional software. This is a built in feature. It records to the voicemial box.

Title: Re: Mivoice Business 3300 record a Call on 5330e IP
Post by: sunspark on August 21, 2020, 05:05:26 PM

Ok, no mbg?

Title: Re: Mivoice Business 3300 record a Call on 5330e IP
Post by: sarond on August 21, 2020, 11:30:00 PM

Is there anything different between the mailbox that works and the one that doesn't?