Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on August 18, 2020, 02:42:58 PM

Title: 5330e reboot
Post by: RLyon on August 18, 2020, 02:42:58 PM

5330e keeps rebooting and sticks on connecting to server before rebooting
4 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Port
-01:092- > -01:366- 10:26 08-14 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Device
-01:092- > -01:367- 10:27 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Port
-01:092- > -01:368- 10:27 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Device
-01:092- > -01:369- 10:27 08-14 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Port
-01:092- > -01:370- 10:27 08-14 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Device
-01:092- > -01:371- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Port
-01:092- > -01:372- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Device
-01:092- > -01:373- 10:28 08-14 M2049 INF HW CP ID(1:'1303'): Application Data and Control Connected From Minet IP Keyset Device
-01:092- > -01:374- 10:28 08-14 M6133 WRN EG CP '1303' : HTML App Help Not Found For Device Type 5330
-01:092- > -01:375- 10:28 08-14 M6135 WRN EG CP '1303' : HTML App MajorScreenSaver5360 Not Found
-01:092- > -01:376- 10:28 08-14 M2049 INF HW CP ID(1:'1303'): Application Data and Control Disconnected From Minet IP Keyset Device
-01:092- > -01:377- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Port
-01:092- > -01:378- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): Off-Line From Minet IP Keyset Device
-01:092- > -01:379- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Port
-01:092- > -01:380- 10:28 08-14 M2002 INF HW CP ID(1:'1303'): On-Line From Minet IP Keyset Device
-01:092- > -01:381- 10:28 08-14 M2049 INF HW CP ID(1:'1303'): Application Data and Control Connected From Minet IP Keyset Device
-01:092- > -01:382- 10:28 08-14 M6133 WRN EG CP '1303' : HTML App Help Not Found For Device Type 5330
-01:092- > -01:383- 10:28 08-14 M6135 WRN EG CP '1303' : HTML App MajorScreenSaver5360 Not Found

Title: Re: 5330e reboot
Post by: Tech Electronics on August 19, 2020, 10:05:11 AM

RLyon,

It sounds as though the phone doesn't know how to get to the phone system or is unable to get the IP Address it thinks the phone system is at.

Thanks,

TE

Title: Re: 5330e reboot
Post by: acejavelin on August 19, 2020, 12:26:55 PM

I would say this could also be a connectivity issue... Bad port on the switch, bad patch cord, bad phone... Or a misconfigured DHCP options, but that would effect multiple phones.

How does the phone know where the phone system is? Is it via DHCP options or statically assigned, and if statically assigned, are you entering both the ICP server and TFTP server IP address, or simply using Teleworker mode?

Title: Re: 5330e reboot
Post by: Travis on September 08, 2020, 09:47:06 AM

RLyon,

It appears the phone is connecting and disconnecting. This is going to be due to a hardware issue. I would swap the phone with another working phone to see if the problem follows the IP Phone or stays at the current wiring.

-Travis