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Mitel Forums => Mitel Software Applications => Topic started by: jdfoxmicro on August 11, 2020, 04:07:24 PM

Title: How to view count of UM Standard licenses?
Post by: jdfoxmicro on August 11, 2020, 04:07:24 PM

Hello,

In MiCollab 8.0 Server Manager, Licensing Information, it shows "NuPoint Unified Messaging" and then 34 licenses, with 22 used.  And I do indeed have 22 mailboxes.  Any of them can log in to UM Web View or use UM-SMTP, which come with the base NuPoint license.

But, in Users and Services, under the NuPoint Unified Messaging tab for a user, I can only check the "UM Standard" box for 10 users.  If I try for an 11th, it says "Update Mailbox Error. There are not enough Standard UM licenses. This change requires 1 license but there are none available."

Where do I see, other than when I go over, that I have 10 UM Standard licenses?

Jeffrey Fox

Title: Re: How to view count of UM Standard licenses?
Post by: sarond on August 12, 2020, 05:27:25 AM

You should be able to see who is using what licenses by going to
NuPoint Web Console > UM User Licensing, you can then "List Licensed Mailboxes" to get a run down by type.

Title: Re: How to view count of UM Standard licenses?
Post by: jdfoxmicro on August 12, 2020, 01:12:27 PM

Correct, that does show who is using what license. What I can't find is where it says I can only assign up to 10 UM Standard licenses. It seems odd there is Licensing page and it only shows the base UM license count, but not how many Standard or Advanced were purchased.

Jeffrey Fox

Title: Re: How to view count of UM Standard licenses?
Post by: sarond on August 13, 2020, 06:35:35 AM

Sorry, I misunderstood.

I'm actually not sure, hopefully one of the other guys will be able to answer your question.

Title: Re: How to view count of UM Standard licenses?
Post by: johnp on August 13, 2020, 05:37:58 PM

Does not the licensing information page on MiCollab show this? Okay my bad it shows advanced, but might be the number needed here