Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jascrous on August 03, 2020, 09:52:32 AM

Title: Internal 7/10 digit dialing showing wrong caller ID Number
Post by: jascrous on August 03, 2020, 09:52:32 AM

First off, i realize users dont/shouldnt be using 7/10 digit dialing internally, but they are.  That is what it is.

Issue:
7/10 Digit dialing back into ourselves is showing an incorrect System Default Caller ID Number.  Can someone tell where to find this config item.

7/10 Digit dialing to external numbers shows correct System Default Caller ID Number.

Thoughts?

Title: Re: Internal 7/10 digit dialing showing wrong caller ID Number
Post by: ZuluAlpha on August 04, 2020, 04:51:14 PM

When you dial externally, there is one default Caller ID that is shown?

Title: Re: Internal 7/10 digit dialing showing wrong caller ID Number
Post by: jascrous on August 05, 2020, 09:59:15 AM

Yes, we have one default caller ID number for external calls.  Calls to non owned numbers show the correct caller ID.  Its just internal 7/10 digit that is showing incorrectly.

Title: Re: Internal 7/10 digit dialing showing wrong caller ID Number
Post by: johnp on August 05, 2020, 08:12:14 PM

If it takes the same path out as calls to other customers the caller id should be the same one they see. I would be calling the carrier if this is is the case. I would also look to block the users from dialing something they can reach internally so as not to waste trunk capacity