Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ScottL on July 30, 2020, 03:57:59 PM

Title: No Teleworker Mode icon for 6940 phone
Post by: ScottL on July 30, 2020, 03:57:59 PM

We're replacing older phones with 6940s. I want to put them in Teleworker mode, but I can't see it in Settings. Nothing under Advanced, either. Our firmware version is 01.05.00.071.

Thank you for your help,

Scott

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: acejavelin on July 30, 2020, 08:13:26 PM

Did you try just holding 7 when you connect the phone and boot? Not sure that works on a 6940, but there absolutely should be an icon for Teleworker in the 6940 settings menu. Go to Settings - Advanced - Network - Config Teleworker.

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: lundah on July 30, 2020, 10:22:09 PM

It's hiding under the "Voice Services" menu option.

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: ScottL on July 31, 2020, 10:23:48 AM

Hi lundah, under Voice Services I see MiCloud Connect, MiVoice Connect, and MiVoice Border Gateway. Which is the correct one to use?

Thank you,

Scott

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: lundah on July 31, 2020, 10:31:51 AM

MiVoice Border Gateway. Then enter the IP of your MBG WAN/Internet facing address.

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: ScottL on July 31, 2020, 10:32:20 AM

Quote from: lundah on July 30, 2020, 10:22:09 PM

It's hiding under the "Voice Services" menu option.

I tried that, it didn't work.

Scott

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: trevorh on November 06, 2020, 07:03:02 PM

Were you able to get it figured out? I'm trying to do the same thing, and having the same problem.

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: lundah on November 06, 2020, 07:58:38 PM

Have to go into the "Advanced" menu to see it. The default admin passcode for 69xx phones in MiNet mode is 73738.

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: sunspark on November 07, 2020, 04:58:35 PM

another method :

go to advance setting ( default password 73738)  --> then factory reset , after rebooting , the first thing that the screen will display is : MBG teleworker

Title: Re: No Teleworker Mode icon for 6940 phone
Post by: bigyorkshire on November 23, 2020, 12:12:55 PM

I've found mashing the Settings button on boot 'the button with a cog' usually works and lets me select from MiVoice Connect or MiVoice Border Gateway