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Mitel Forums => Mitel Software Applications => Topic started by: pakman on July 30, 2020, 03:10:22 PM

Title: MiCollab 7.3 Agent Not Connecting
Post by: pakman on July 30, 2020, 03:10:22 PM

Hello,

I've got agents using MiCollab 7.3 and I use call recording with MiVoice and for the most part everything works fine. These agents are remote on AnyConnect. The following takes place every now and again. Agent call won't record. I go and check devices on MiCollab and it will show the correct mac address along with Enabled but red x under connected. When I look at the PC's UC logs there very generic and talks about device being offline. However, this agent can receive calls and make calls no problem. The only way I can get past this is blow away the MiCollab profile and rebuild it. Once I do that agent shows connected calls get recorded. The agents home connection is fine. What else can I look at or do to get past this issue.

Thanks for any feedback

Title: Re: MiCollab 7.3 Agent Not Connecting
Post by: johnp on August 05, 2020, 08:16:20 PM

Are these minet softphones?