Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ZuluAlpha on July 20, 2020, 04:39:47 PM

Title: CPN Substitution on DISA
Post by: ZuluAlpha on July 20, 2020, 04:39:47 PM

I want to set CPN Substitution on outbound calls from a temporary DISA number so it appears as coming from a specific call back point. Is there any way I can make this happen?

Title: Re: CPN Substitution on DISA
Post by: ralph on July 20, 2020, 04:42:59 PM

The only way I can think to make that happen would be to use external hot desking.

Ralph

Title: Re: CPN Substitution on DISA
Post by: ZuluAlpha on July 21, 2020, 11:28:04 AM

Quote from: ralph on July 20, 2020, 04:42:59 PM

The only way I can think to make that happen would be to use external hot desking.

Ralph

Ralph, can you elaborate on this?

Title: Re: CPN Substitution on DISA
Post by: ZuluAlpha on July 21, 2020, 12:12:00 PM

Using your suggestion as a guide I looked System Access Points and pulled up the Help Menu - form there I changed the DISA DN from DISA to the Hotdesking Access Number. I had a license for External Hotdesking so I created an EHD extension. From there I am able to add CPN substitution based on that extension. So external callers who are given the extension and User PIN can access this extension and place an outgoing call from our "main" number. I feel that the extension, user PIN, and COR setting should provide enough security against toll fraud since this is a temporary situation.