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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on July 10, 2020, 01:31:04 PM

Title: Caller ID showing up as coming from the Netherlands
Post by: ralph on July 10, 2020, 01:31:04 PM

SIP Trunks.
3300 MXeIII Release level: 8.0 SP3 PR3

I have an issue with a Chicago customer.
Their area code is 312.  The international dial code for the Netherlands is +31
When they call out, some cell phones report the call as coming from the Netherlands so they think it's a spam call and ignore it.
Of course the carrier says that we are causing the problem.
I can't think of anything that I would be doing that may cause the carrier to flag it as a call from the Netherlands.

Any thoughts?

Ralph

Title: Re: Caller ID showing up as coming from the Netherlands
Post by: johnp on July 10, 2020, 03:57:30 PM

I would guess the carrier is using sip. Nothing the PBX is doing IMHO. Maybe they should present caller id as +1312

Title: Re: Caller ID showing up as coming from the Netherlands
Post by: lundah on July 12, 2020, 02:45:06 PM

SIP trunks? Check the Signalling and Header tab of the SIP Peer Profile, and turn off the E.164 options.