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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Hopest on June 24, 2020, 06:22:50 AM

Title: Citrix / RDS and Softphone
Post by: Hopest on June 24, 2020, 06:22:50 AM

We have MiV250 and Xarios Phone Manager.

Looking into testing softphone functionality and understand Xarios Phone Manager have a softphone license but they don't support it within a Citrix(remote desktop) environment.

Has anyone had any experience with softphone working within a remote desktop environment?

Thanks,

Tom

Title: Re: Citrix / RDS and Softphone
Post by: acejavelin on June 24, 2020, 02:43:52 PM

This question comes up from time to time... The answer is a definitive NO... Do not waste your time trying to get a softphone working via remote desktop session of any kind, it will be a miserable failure and you will have nothing but trouble call after trouble call. Either load the soft client locally, or use a physical phone.

Title: Re: Citrix / RDS and Softphone
Post by: mitelengineeruk on June 25, 2020, 02:57:48 PM

Personally do not bother with softphones on the MVO250, the desktop softphone is bearable, the mobile app is a no no.  Look for a WebRTC product to run softphones, perfectly fine in Citrix and Remote Desktop.