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Mitel Forums => Mitel Software Applications => Topic started by: rgardeck on June 22, 2020, 02:09:23 PM

Title: Nupoint VM Call Details
Post by: rgardeck on June 22, 2020, 02:09:23 PM

Our Nupoint system sends all voicemails to our Outlook mailboxes. Our Nupoint currently only sends recorded voicemail as attachment. Is there a way to force Nupoint to also include caller ID (phone number,etc) in the body of an email for example?

Title: Re: Nupoint VM Call Details
Post by: lundah on June 22, 2020, 04:13:51 PM

If you have the FCOS settings set correctly, the calling number should be included in the email.

Title: Re: Nupoint VM Call Details
Post by: rgardeck on June 23, 2020, 01:25:45 PM

Any ideas as to which number FCOS it would be?

Title: Re: Nupoint VM Call Details
Post by: lundah on June 23, 2020, 05:38:45 PM

That's going to depend on how your particular system is configured. What I can tell you, though, is the FCOS that the mailbox uses needs to have bit 262 and 263 enabled to store the inbound caller ID in the message data.

Title: Re: Nupoint VM Call Details
Post by: mark.vanderheijden on June 29, 2020, 04:51:18 AM

You have to enable this FCOS: 260-264 and 280.