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Mitel Forums => Mitel Software Applications => Topic started by: lundah on June 19, 2020, 08:29:09 AM

Title: MiCollab users forwarding their number to their own DID
Post by: lundah on June 19, 2020, 08:29:09 AM

Anyone have a good way (aside from public shaming or other unsavory methods) to keep users from forwarding their extension to their own DID in MiCollab client?

Title: Re: MiCollab users forwarding their number to their own DID
Post by: johnp on June 19, 2020, 01:26:19 PM

You could disable external call forwarding. Could also send all DID numbers if dialed to a restricted route, this way it wouldn't use up all the trunks. If enterprise, they could go to a loopback that when returned plays a vm message

Title: Re: MiCollab users forwarding their number to their own DID
Post by: lundah on June 19, 2020, 05:24:17 PM

Yeah we need to allow forwarding to other external numbers, so sending calls to their own DID's to a blackhole route is probably what I'll end up doing.