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Mitel Forums => Mitel Software Applications => Topic started by: mitel361 on June 12, 2020, 10:55:07 AM

Title: AWV Conference No Answer
Post by: mitel361 on June 12, 2020, 10:55:07 AM

MiCollab 8.1.2.8 with AWV Conf 8.1.2.7-1.

Some users  are unable to get into an audio only meeting.  Sometimes users will hear ringing with no answer.  Sometimes a fast busy.  Same dialing external number or internal.

19 ports configured. Usually have 10 users in the meeting, I do get an acs alert at the 9 ports in use threshold.  “9 ports in use 10 ports are free”.

Not sure where to start looking… Anyone experienced similar?

On the PBX (MCD) I have seen this entry in the logs, but don’t know if this is relevant to the issue.
 ProcessRenegotiationMsg[Answer] TransId[a640132 2e18aa3] Unexpected: No MSGNegotiator exists with Key[29f93f39], nothing left to do.

Thanks for any direction.

Title: Re: AWV Conference No Answer
Post by: ZuluAlpha on June 12, 2020, 01:37:07 PM

I would call each port individually on the MCD and see if they're getting to the AWV to test that first.

Title: Re: AWV Conference No Answer
Post by: mitel361 on June 12, 2020, 02:26:02 PM

I poked around and found the ports listed under Configure SIP Server.  Low and behold... only 9 ports are setup!  Under Licensing we are listed for 19 ports.

I'll have to read thru documentation to learn how to add the remaining ports - on both sides...

Appreciate the guidance. 

Best Regards!

Title: Re: AWV Conference No Answer
Post by: ntnher@yahoo.com on June 25, 2020, 02:48:12 PM

I think you are looking for this: http://mitelforums.com/forum/index.php?topic=3193.0