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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rubberbudgie on June 10, 2020, 12:44:04 PM

Title: Inbound caller-id only displaying trunk label on handset instead of caller-ID
Post by: rubberbudgie on June 10, 2020, 12:44:04 PM

Since moving to the SIP trunk, incoming calls display on the handset (while the phone is ringing) as the trunk label value instead of the callers actual number.

But if you look in the call history on the handset the actual number is listed so the caller id is definitely being passed from the carrier.

I'm guessing it's a COS or SIP trunk value not set correctly but have tried pretty much everything.

Thanks.

Title: Re: Inbound caller-id only displaying trunk label on handset instead of caller-ID
Post by: rubberbudgie on June 11, 2020, 02:55:23 AM

Gee I wouldn't have thought this issue would be so difficult to resolve with all of the Mitel knowledge on here.

Is it something I should take to Mitel support?

Title: Re: Inbound caller-id only displaying trunk label on handset instead of caller-ID
Post by: johnp on June 11, 2020, 01:00:04 PM

Nobidy knows your cos setting for the trunk, hard to pinpoint your issue

Title: Re: Inbound caller-id only displaying trunk label on handset instead of caller-ID
Post by: sarond on June 12, 2020, 07:50:56 PM

What type trunks did you have before when it was working?

Compare the COS options you had before and have now if the same COS wasn't used, or temporarily change the COS of the SIP trunk to the same as the previous trunk to test.