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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Dogbreath on May 21, 2020, 06:22:06 AM

Title: Automated backups can't connect to AWP
Post by: Dogbreath on May 21, 2020, 06:22:06 AM

Using automated backups from SAD.
The following is logged:

Code: [Select]

[2020-05-21 10:46:03] MINOR Cannot connect via web port for the CustomerName. In order to save voice data web connection must be established. Only the database will be save/restored.  Would you like to continue? Yes
[2020-05-21 10:46:03] INFO  System Database Save
[2020-05-21 10:47:43] INFO  System database save is complete.
[2020-05-21 10:47:43] INFO  Operation completed.
[2020-05-21 10:47:43] INFO  Database Programming is shutting down.
Yet I can always open the web interface from this instance of SAD tool. Any ideas?
The web port is not the default and has been configured accordingly in the settings.

Title: Re: Automated backups can't connect to AWP
Post by: Dogbreath on May 21, 2020, 06:26:21 AM

Testing manually from DBP I see exactly the same error. I guess it's ignoring the web port settings configured for this system.

Title: Re: Automated backups can't connect to AWP
Post by: Travis on May 21, 2020, 01:41:57 PM

Is this a new install? New installations recently change to having the web port off by default. Check IP Settings>web/ssh settings. Webserver should be enabled. You can also set it to not backup the voice data. This way the web port is not used at all.

Open a browser on the pc you are setting auto backups on. Type in the IP of the pbx. Can you access it? login?

Title: Re: Automated backups can't connect to AWP
Post by: Dogbreath on May 22, 2020, 07:00:32 AM

It's been in for years but I am just now getting around to automating the backups properly :-)

Yes, I can always open the web interface from this instance of SAD tool.

I have concluded this is just a bug in the management software. I ran a packet capture and whilst doing a backup, it only ever attempts to connect to port 44000. If I change the web listening port in the system connection from the correct value of 8443 to the default of 443, it attempts connections on 443 [and 80] whilst running a backup. Change it back to 8443 and it doesn't.