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Mitel Forums => Mitel Software Applications => Topic started by: BlackSunshine on May 13, 2020, 11:45:49 AM

Title: MiCollab/MSL password recovery?
Post by: BlackSunshine on May 13, 2020, 11:45:49 AM

I am trying to do a password recovery for Micollab/MSL on virtual VMware.  I have 12 year old instructions but the they will not work or look the same.  I am adding a screenshot of my options through the console.  Old instructions says to type space (single) after stopping MSL boot by typing (A) but when I do it reboots MSL.  It does say "Welcome to Rescue Mode"

Title: Re: MiCollab/MSL password recovery?
Post by: johnp on May 13, 2020, 02:29:49 PM

You have to stop the boot process and enter single mode. The may be a knowledge base article, but this is how:

You can reset your root/admin password like this:

   1. Boot your server and use the arrow keys to select the kernel you would like to boot into.
   2. Press A , to append parameters to your grub boot settings.
   3. Be carefull not to change anything, only add the following:
      Code:
       single
      (Mind you there is a space before single).
   4. Press enter. you will be presented with a prompt.
   5. At this prompt type the following commands (followed by a return). You will be asked to provide a new password. Reset both your root and you admin password and set them to the same value:
      Code:
      passwd root
      Code:
      passwd admin
      .
   6. Reboot your server and everything should be okay now.

Title: Re: MiCollab/MSL password recovery?
Post by: BlackSunshine on May 13, 2020, 05:09:10 PM

When I press (A) please look at JPEG....Says "Welcome to Rescue Mode"...never gives prompt so I can enter passwd root and passwd admin.  Also wants the root password

Quote from: johnp on May 13, 2020, 02:29:49 PM

You have to stop the boot process and enter single mode. The may be a knowledge base article, but this is how:

You can reset your root/admin password like this:

   1. Boot your server and use the arrow keys to select the kernel you would like to boot into.
   2. Press A , to append parameters to your grub boot settings.
   3. Be carefull not to change anything, only add the following:
      Code:
       single
      (Mind you there is a space before single)4. Press enter. you will be presented with a prompt.
   5. At this prompt type the following commands (followed by a return). You will be asked to provide a new password. Reset both your root and you admin password and set them to the same value:
      Code:
      passwd root
      Code:
      passwd admin
      .
   6. Reboot your server and everything should be okay now.

Title: Re: MiCollab/MSL password recovery?
Post by: johnp on May 13, 2020, 05:28:00 PM

That is well into the boot process, need to do it at the boot menu, do you have access to the vmware console?

Title: Re: MiCollab/MSL password recovery?
Post by: sarond on May 14, 2020, 01:50:45 AM

What version of MSL are you using? It is different depending if it's 11+

Reset Root and Admin Password for MSL 11
KMS Document ID QA1748
https://mitel.custhelp.com/app/answers/answer_view/a_id/1013474

Reset Root and Admin Password for MSL MBG MiCollab
KMS Document ID QA1558
https://mitel.custhelp.com/app/answers/answer_view/a_id/1011553