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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: rick on April 29, 2020, 06:44:23 PM

Title: Twinned call reset deskphone
Post by: rick on April 29, 2020, 06:44:23 PM

Has anyone ever come across this....
When a call is sent to a deskphone that has twinning activated, the cal li placed to eth cellphone, but the user is unable to answer AND his deskphone then resets...
Any ideas?

Title: Re: Twinned call reset deskphone
Post by: Tech Electronics on April 29, 2020, 06:46:45 PM

rick,

I have never run into that issue before. What happens when they try to answer with the cell; no audio?

Thanks,

TE

Title: Re: Twinned call reset deskphone
Post by: rick on April 29, 2020, 08:16:58 PM

i just performed a test call..
The transfer (twinning) to the cell phone works as far as ringing then fails
I get the call on my cell, and answer it, but I get no audio.
The person calling in continues to get ring tone as if the call wasn't answered!

Title: Re: Twinned call reset deskphone
Post by: rick on April 30, 2020, 10:51:29 AM

Update -
I spoke with the customer this morning...
A call comes into phone A, the call is for phone B which is twinned to a cellphone.
The user transfers the call to phone B. After the call transfers, Phone A performs a reset.
This apparently doesn't happen everytime for every twinned call. But occurred twice yesterday.
I have asked the customer to note if and when it happens again with the details of all phones involved...

Anyone ever had this issue?

Title: Re: Twinned call reset deskphone
Post by: lowradiation on April 30, 2020, 03:18:14 PM

What type of trunks?
What type of phone?
Is human-answer supervision on or off?