Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: lundah on April 06, 2020, 06:57:49 PM
-
26 years in this business, 16 working on Mitel systems. Customer I cut over to a MiVB a couple weeks ago reports they can't launch ad-hoc meetings from MiCollab. I still have the test account in the system from the cutover, test it, works fine. Do a screenshare with the user, sure enough, doesn't work for him. I do some digging in KMS, find a doc suggesting looking in some logs to verify some server settings. Server settings are fine, but I do find errors in the /server/jboss.log in the MiCollab feedback diag package that interest me. User's last name is O'Neill, and I notice the errors have the username encapsulated in a set of '. So, just for grins, I remove the ' from the users' last name. Works like a champ. After taking a minute to bang my head against the wall, I submit a ticket to tech support, which immediately gets escalated to design.
-
Good stuff,
It' sharing things like this that will reduce a lot of frustration in the future.
It feels like more things are being broken than fixed at the moment. Too many features and thing to go wrong compared to 20 years ago.
-
Thank you lunda. Good to know.
Ralph
-
Quite late on this one, hopefully you can still see the reply.
Can I ask how did you remove the ' from the users' last name, please?
Thanks
-
Quite late on this one, hopefully you can still see the reply.
Can I ask how did you remove the ' from the users' last name, please?
Thanks
I changed the last name field in the user's profile in MiCollab Users and Services.
-
We had a similar issue in an older version where if a sip softphone had a £ in the password it would never register, that took some working out!
-
FYI this kind of characters has also effect on MiVB Auto Attendant and SIP trunking.