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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jeffh@aquacal.com on April 02, 2020, 08:36:29 AM

Title: 6920 Phone Locked problem
Post by: jeffh@aquacal.com on April 02, 2020, 08:36:29 AM

I removed a user and extension 1226 that had been setup as an ACD agent.  Added the user and extension back as a Basic User.  The 6920 phone still shows Locked, as if it's setup for ACD.
I tried clearing the MAC address and manually entering, but still comes up Locked. 

Any ideas?

Title: Re: 6920 Phone Locked problem
Post by: johnp on April 02, 2020, 11:08:22 AM

Is this using a multi device license? If so has it been added back to the MDUG form?

Title: Re: 6920 Phone Locked problem
Post by: jeffh@aquacal.com on April 02, 2020, 03:04:25 PM

I mistakenly setup as Multi Device.  I've change Service Level back to Full. 

Thanks