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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: duderoo on March 30, 2020, 10:11:56 AM

Title: Divert MCD to MCD
Post by: duderoo on March 30, 2020, 10:11:56 AM

Hi

We have 2 MCD's and I wish to divert all incoming calls from the one MCD to another MCD.

Regards
Michael

Title: Re: Divert MCD to MCD
Post by: NEPhoneGuy on March 30, 2020, 10:53:11 AM

Can you dial between them or are they totally independent?

If you can dial between them you should be able to just point incoming calls to digits and it routes appropriately.
If they are independent then I'd probably use speed calls to the other external number or have the carrier forward it.

Pretty vague answer to a pretty vague question.

Title: Re: Divert MCD to MCD
Post by: duderoo on March 30, 2020, 10:57:27 AM

Thanks for the reply.

They are all interconnected but we can do WAN calls between MCD's, as they are grouped or clustered.

Any chance I amend the Night Bell to stay on and divert to the MCD I wish to divert to?

Title: Re: Divert MCD to MCD
Post by: NEPhoneGuy on March 30, 2020, 11:05:29 AM

I'm not real familiar with a night bell.

Is it just a overhead ringer? if so I imagine it's got an extension associated with it. The trick may be that calls would need picked up between systems if that's not the case and I'm not real sure on if how that would work.

Title: Re: Divert MCD to MCD
Post by: duderoo on March 30, 2020, 11:13:53 AM

The routing needs to happen when someone dials our main number which hits the MCD and then we want the MCD to pass it to another one.

Title: Re: Divert MCD to MCD
Post by: duderoo on March 30, 2020, 11:15:57 AM

We have 2 extensions that are attached to the Controllers and they are for argument sake 1000 and 1001 and the calls come in and spread amongst them. I want to now divert the incoming calls as they come to the another number on say 1500 on another MCD which are part of the cluster.

Title: Re: Divert MCD to MCD
Post by: NEPhoneGuy on March 30, 2020, 11:23:13 AM

You'd have to map out how they ring in and either add or replace it with your theoretical 1500.

Title: Re: Divert MCD to MCD
Post by: johnp on March 30, 2020, 04:25:45 PM

Are you using the DID table> if so, you could export it and make your changes. Import when reverting

Title: Re: Divert MCD to MCD
Post by: duderoo on March 31, 2020, 03:47:55 AM

Hi johnp, can you elaborate on DID table?

Title: Re: Divert MCD to MCD
Post by: edmicra on March 31, 2020, 06:52:59 AM

If you wanted a ALL incoming calls from one to the other could you not use the trunk attributes form and point day , night1 and night 2 to a target on the other ?