Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: rkowals on March 26, 2020, 11:49:06 AM

Title: SX-200 ICP and call forwarding to External Number
Post by: rkowals on March 26, 2020, 11:49:06 AM

I can forward an internal call to a cell phone, but when I try calling in from an external line, the call is busy.  The COS is enabled for 206-209211-213.  The option on the Mitel 4025 phone doesn't have an option for external/internal call forwarding.  I need the ability for external calls to be routed to an external phone #.

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: johnp on March 26, 2020, 12:03:10 PM

System Option 21 enabled? also truck cos allow trunk to trunk? and interconnect table set up correctly

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: rkowals on March 26, 2020, 01:39:12 PM

System Option 21 - Enabled
Current COS for the phones is 18, no option for 313-319, I'm not seeing any COS for Trunks
I'm not understanding the pattern for form 30 DIT

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: rkowals on March 26, 2020, 01:51:48 PM

I enabled Co Trunk to Co Trunk connect option 313 to the COS18 we use.

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: johnp on March 26, 2020, 06:38:49 PM

Interconnect should have asterisk for most things, think 6 to 6 is LS and might not be necessary

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: rkowals on March 27, 2020, 12:22:20 PM

I see that 06 - 03-08  I'll try making the changes as soon as I can

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: acejavelin on March 28, 2020, 11:16:22 AM

Remember you cannot forward directly to an external number, you must forward to a System Speed Dial that has an external number in it.

Title: Re: SX-200 ICP and call forwarding to External Number
Post by: johnp on March 28, 2020, 03:28:09 PM

Quote

Remember you cannot forward directly to an external number, you must forward to a System Speed Dial that has an external number in it.

or a button on the phone