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Mitel Forums => Mitel Software Applications => Topic started by: bigyorkshire on March 20, 2020, 10:25:52 AM

Title: MiCollab SIP Softphone and Ring Group Presence
Post by: bigyorkshire on March 20, 2020, 10:25:52 AM

Hi all,

Am I right in thinking that users on MiCollab can manage their ring group presence through the client?

Not the Personal Ring Group - the normal Ring Group they are a member of.

If so - how?

Thanks.

Title: Re: MiCollab SIP Softphone and Ring Group Presence
Post by: bigyorkshire on March 20, 2020, 01:11:39 PM

Sorted, it's the 'User can manage group presence' setting

Title: Re: MiCollab SIP Softphone and Ring Group Presence
Post by: mark.vanderheijden on March 23, 2020, 03:48:32 AM

And you can activate/deactivate it for all users via:

To get around this log in via putty then:-
1. Type “tt” at command prompt and hit enter, screen will echo back:-
psql (9.3.8)
Type "help" for help.
2. Type the following at command prompt:-
update intl_enterprise_user_settings set group_presence_control_flag=1/0;
            System will reply with “UPDATE <<user number>>
3. Type \q to quit.

Title: Re: MiCollab SIP Softphone and Ring Group Presence
Post by: bigyorkshire on March 26, 2020, 06:41:34 AM

Thanks for the tip!  :)

Title: Re: MiCollab SIP Softphone and Ring Group Presence
Post by: kokolino23 on December 21, 2020, 08:21:55 AM

Hello,
How did you configure the group presence on the softphone itself?
On a normal deskphone, we can have a group presence key but I'm not sure how would that work on the sofphone.
Thanks