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Mitel Forums => Mitel Software Applications => Topic started by: Microfiche on March 17, 2020, 10:14:57 AM

Title: MiCollab softphone problem (iOS)
Post by: Microfiche on March 17, 2020, 10:14:57 AM

We have installed the latest version of MiCollab client on a bunch of phones, all the Androids work fine, but the 1 iPhone we have has a weird issue.
If the phone is on Wi-fi, it works fine.
When you switch the Wi-fi off and call the softphone, it rings, but there is no audio either way.
The switch to allow non-Wifi softphone is set to allow - i.e. it should be able to call over cellular data.
Ideas?

Title: Re: MiCollab softphone problem (iOS)
Post by: mark.vanderheijden on March 19, 2020, 03:59:20 PM

Suggest you make a call and after that send a client diagnostics and see how it is communicating with the trunk.