Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: lundah on March 14, 2020, 10:37:57 AM

Title: Cloudlink MiTeam setup
Post by: lundah on March 14, 2020, 10:37:57 AM

Trying to enable Cloudlink MiTeam on our internal MiCollab. We ordered the licenses, and when I go into the Cloudlink Accounts Console I see the order but can't assign it to our account. However, when I go in to view our account, I see the MiTeam Meetings order listed. I can't for the life of me find contact info for any support resources to troubleshoot this. Anyone have any experience with this, or know how to get to Cloudlink support?

Title: Re: Cloudlink MiTeam setup
Post by: lundah on March 16, 2020, 10:58:06 PM

So I finally was able to reach Cloudlink support. Couldn't use our existing Cloudlink account, so I had to set up a new Cloudlink account, apply the licensing to it, switch MiCollab chat back to server-based, disconnect MiCollab from the old Cloudlink account, connect to the new one, test MiTeam (thankfully worked), then re-enable Cloudlink chat. Users had to exit/restart clients, but it's working. Just in time for us to all go WFH until further notice.