Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rgardeck on March 11, 2020, 11:46:56 AM
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I have been on hold with certain companies where they are broadcasting a local radio station as their MOH.
Is this possible with the 3300? Is it even legal to do that?
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yes its possible
Physical controllers have a 3.5 mm jack
as for the legality - they should be paying royalties as its considered a broadcast
in Australia this is controlled by ACMA
With virtual pabx you can now use a sip endpoint to allow the connection to a physical device
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Technically, this is illegal in the US but many business do it. Years ago it was common to contact the radio station and get a letter stating you had permission to do it, but my understanding is that doesn't work anymore.
But why would you want to? Most of modern broadcast radio is 10-20 minutes per hour of advertising, so you could potentially be playing your competition's commercials to your customers while on hold... Just as one example.
You are best off to use a licensed MOH source, a custom made MOH source tailored to your business, or simple instrumental music
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Technically, this is illegal in the US but many business do it. Years ago it was common to contact the radio station and get a letter stating you had permission to do it, but my understanding is that doesn't work anymore.
But why would you want to? Most of modern broadcast radio is 10-20 minutes per hour of advertising, so you could potentially be playing your competition's commercials to your customers while on hold... Just as one example.
You are best off to use a licensed MOH source, a custom made MOH source tailored to your business, or simple instrumental music
Thank you, I will peruse the custom made MOH route.
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I can make the one I usually install available. Generic soft jazz with comfort messages