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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: krasi69 on February 14, 2020, 09:00:50 PM

Title: Mitel 5000 system stopped to work for 5 minutes
Post by: krasi69 on February 14, 2020, 09:00:50 PM

Hello,
Our Mitel 5000 system stopped to work before 1 week for 10 minutes. The phone system
stopped to work again today for 5 minutes. You can see the logs from today attached to
this post. I highlighted the errors with red color. Can you please help me to fix this issue
which happened 2 times ?

Title: Re: Mitel 5000 system stopped to work for 5 minutes
Post by: Tech Electronics on February 14, 2020, 09:08:58 PM

Krasi69,

You reset is do to a "Code Change" and the other things you have colored Red are normal since the system is booting up; the T-1 has to sync with your carrier.

As for what is causing the Code Change I would look at your UPS. Most of the time if the system isn't getting a good power source and the mains goes into Brown Out, meaning the power drops but doesn't completely go out, then I would look at that. Cheap UPS that provide a square wave instead of a pure or close to pure sine wave are usually the culprit.

Thanks,

TE