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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BeardaaS on February 14, 2020, 12:59:59 PM

Title: Caller ID Call History Embedded VM
Post by: BeardaaS on February 14, 2020, 12:59:59 PM

We're using embedded VM for auto attendant on our system and hoping to have call history reflect the inbound caller information and not the VM port it was transferred from. Am I missing something obvious in COS that needs to be changed in order for this to work? When a call comes in from a transfer it does show the caller id information properly but if the call is missed it records the number from the VM system instead of the caller.

I appreciate any help and guidance you can provide.

Thanks!

Title: Re: Caller ID Call History Embedded VM
Post by: Martin on February 17, 2020, 07:34:26 AM

Try setting "Display Held Call ID on Transfer" to yes on the VM ports COS.

Thanks

Title: Re: Caller ID Call History Embedded VM
Post by: BeardaaS on February 18, 2020, 11:58:33 AM

It is already set to yes.