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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Chicken on February 14, 2020, 09:56:58 AM

Title: Can't self program PKM695
Post by: Chicken on February 14, 2020, 09:56:58 AM

Hi guys,

Is it normal not to be able to program keys in the PKM695 connected to a 6920 directly? The only way I can program speed dials is through the MiVoice Business Web interface.

Am I missing a setting somewhere?

Thanks for your help.

Title: Re: Can't self program PKM695
Post by: lundah on February 14, 2020, 07:23:07 PM

Make sure the Long Key Press (v8.x) or Enable Device Configuration (v9.x) is greater than 0 in Class of Service. That value is the timer you have to press and hold the line key for to be able to program it.

Title: Re: Can't self program PKM695
Post by: Chicken on February 18, 2020, 08:15:53 AM

Quote from: lundah on February 14, 2020, 07:23:07 PM

Make sure the Long Key Press (v8.x) or Enable Device Configuration (v9.x) is greater than 0 in Class of Service. That value is the timer you have to press and hold the line key for to be able to program it.

It's currently set to 2 (I had changed it from 3 to 2 seconds). If I hold down a key on the phone itself (connected to the PKM), I can program a speed dial, if I hold a key on the PKM, nothing happens.

Just curious if that's normal behavior for those who have a PKM 695.

Title: Re: Can't self program PKM695
Post by: sunspark on February 19, 2020, 04:47:09 PM

Only from esm

Title: Re: Can't self program PKM695
Post by: Chicken on February 19, 2020, 05:59:22 PM

Quote from: sunspark on February 19, 2020, 04:47:09 PM

Only from esm

It can only be done from the web interface?