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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jeffh@aquacal.com on February 01, 2020, 09:05:17 AM

Title: Ignite Login Error
Post by: jeffh@aquacal.com on February 01, 2020, 09:05:17 AM

I have an Ignite agent that gets this error when attempting to login to the Ignite client:
"The real-time service was unable to connect in the time expected"

The other agents are logging in fine.

Any ideas?

Title: Re: Ignite Login Error
Post by: pmhaynes on February 01, 2020, 10:19:59 AM

in my experience you get the error message for a number of different reason, including incorrect credencials
Are you sure they are correct and she has correct permission to use ignite?