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Mitel Forums => Mitel Software Applications => Topic started by: googz on January 30, 2020, 03:40:28 PM

Title: ucamobile iOS not ringing when inactive
Post by: googz on January 30, 2020, 03:40:28 PM

Hi folks,
I have iOS phone that does not ring when the phones inactive(sleep) but a missed call will pop up??
I hit the feedback within the mobile client and downloaded the feedback zip file. Has anyone else experienced a similar issue with micollab client on iOS? Which log(s) should I review first. I have a client/server folder with log files. I’m hoping one of these will pin point the issue

Title: Re: ucamobile iOS not ringing when inactive
Post by: lundah on January 30, 2020, 07:44:45 PM

What version iOS and client? I recall there were issues with iOS 13 when it first came out that a MiCollab client update fixed.

Title: Re: ucamobile iOS not ringing when inactive
Post by: googz on January 31, 2020, 10:04:36 AM

iOS 13.3, App is 9.1.8

Do you know if this is a bug with the mobile client?
Besides updating or waiting for a code update, are there any other steps I can take to resolve this...server or clients settings, perhaps?

Title: Re: ucamobile iOS not ringing when inactive
Post by: ZuluAlpha on January 31, 2020, 10:24:31 AM

Is permission enabled for Backround App Refresh in the iPhone settings?

Title: Re: ucamobile iOS not ringing when inactive
Post by: sarond on February 01, 2020, 12:44:47 AM

There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.

Title: Re: ucamobile iOS not ringing when inactive
Post by: googz on February 04, 2020, 11:40:53 AM

I will check the app version again but I think we are at the most recent. Also, the background refresh is enabled. I am trying to go thru logs now and pinpoint why the phone never rings but a missed call will appear.

Title: Re: ucamobile iOS not ringing when inactive
Post by: googz on February 04, 2020, 01:44:19 PM

Quote from: sarond on February 01, 2020, 12:44:47 AM

There was a fix just released with the app.

It should now be 9.1.204, mine just updated the other day.

Do you have release notes or a link you can share regarding the bug fixes in this version?

Title: Re: ucamobile iOS not ringing when inactive
Post by: sarond on February 04, 2020, 09:56:05 PM

Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Title: Re: ucamobile iOS not ringing when inactive
Post by: googz on February 05, 2020, 09:46:37 AM

Quote from: sarond on February 04, 2020, 09:56:05 PM

Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?

Title: Re: ucamobile iOS not ringing when inactive
Post by: sarond on February 06, 2020, 08:45:43 AM

Quote from: googz on February 05, 2020, 09:46:37 AM

Quote from: sarond on February 04, 2020, 09:56:05 PM

Not specifically for the Mobile Client but there is release notes for MiCollab 9.1.2.4

It has an entry there for the issue: MOB-12756

Thank you for this. Is there a main site I can browse where they post these release notes?

Only if you are a Mitel dealer/VAR. It's on the KMS (Knowledge Management System)

Title: Re: ucamobile iOS not ringing when inactive
Post by: Rozy_Clava on September 07, 2023, 05:49:17 AM

I can tell you what worked for me, what i did was this ensured iPhone is in ringing mode. https://thegeekpage.com/how-to-fix-iphone-not-ringing-when-locked/

Title: Re: ucamobile iOS not ringing when inactive
Post by: Rozy_Clava on January 24, 2025, 01:34:15 AM

It's frustrating when your iPhone doesn't ring when it's locked, right? There are a few things that could be causing this.
Sometimes, Do Not Disturb might be accidentally turned on. This silences calls and notifications, even if your phone is unlocked. You can check this by going to Settings > Focus > Do Not Disturb.
Another possibility is that "Silence Unknown Callers" is enabled. This feature silences calls from numbers not in your contacts. You can check this in Settings > Phone > Silence Unknown Callers.
Try restarting your phone