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Mitel Forums => Mitel Software Applications => Topic started by: mitel361 on January 28, 2020, 04:37:10 PM

Title: MiCollab Client 7.3 - Password reset failed.
Post by: mitel361 on January 28, 2020, 04:37:10 PM

MiCollab Client 7.3.0.402.  MiCollab Server 8.1.2.8. 

Clicking on the 'Forgot your password?' link at the client login prompt returns the message: "Password reset failed. Your account does not have an email specified."

Multiple users tested.  Users that tested do have a primary email address specified.

Anyone have a fix?

Also have tried inputting the extension and tried the email address in the login id field in the reset prompt.

Title: Re: MiCollab Client 7.3 - Password reset failed.
Post by: pmhaynes on February 01, 2020, 10:23:29 AM

silly question but i presume you have specified an email server address in the config.

Title: Re: MiCollab Client 7.3 - Password reset failed.
Post by: mitel361 on February 07, 2020, 01:22:23 PM

PMH - yes, an email server is configured.  This was working prior to the v8 server upgrade.

Title: Re: MiCollab Client 7.3 - Password reset failed.
Post by: mitel361 on February 25, 2020, 02:46:00 PM

Patch fixed this issue.  Not AD integrated environment.