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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: magnus on January 27, 2020, 12:41:20 PM

Title: Primary message notification timer?
Post by: magnus on January 27, 2020, 12:41:20 PM

I have a customer using a 6.3 system.

They have an after hours emergency voicemail box that is setup to cascade to 6 or 7 people.
It is doing this every half hour, is there a way to change that timer to 5 minutes?

Title: Re: Primary message notification timer?
Post by: Travis on January 27, 2020, 03:06:23 PM

Magnus,

If you go to the mailbox/Primary Message Notification/1/timers and limits/ Change the value of "Personal Number No Answer" to 5. This should accomplish what you want. You may also want to consider lowering "Number Called Busy" to 1-2 mins and "number of call attempts" to 2. This will allow it so that if someone is on the phone they will get another call in 1-2 mins giving them the chance of answering it before rolling to the next cascade.

-Travis