Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: Staybridge on January 21, 2020, 08:19:46 PM

Title: How do I get caller ID on Mitel 5540 IP
Post by: Staybridge on January 21, 2020, 08:19:46 PM

Accessing Applications
The Application function is primarily used by maintenance personnel or someone responsible for doing Customer Data Entry (CDE). Access to these functions requires a password.
To access the Application function:
1. Press Function.
2. Press [APPLICATION].
Your Communications Department will give you further instructions if you are required to do any Customer Data Entry.

What’s the further instructions for caller ID?

Title: Re: How do I get caller ID on Mitel 5540 IP
Post by: acejavelin on January 21, 2020, 11:21:35 PM

Since I am pretty sure this is on a Mitel SX-200 ICP, I moved this topic here.

There are a several things that have to happen for Caller ID to be displayed on the console.

1) You must be receiving Caller ID on your trunks from your telco
2) They must be connected to a trunk port that supports CLASS service (not all trunk cards do, especially in older systems and older T-1 trunks)
3) The Class of Service and Trunk Attributes of the trunks must be configured to allow Caller ID
4) The Class of Service assigned to the console must contain the proper features to allow Caller ID to be displayed on the console.

So let's start with the simple questions... What kind of trunks do you have?

Title: Re: How do I get caller ID on Mitel 5540 IP
Post by: Staybridge on January 22, 2020, 12:39:08 AM

Mitel SX 200 AX ICP controller System

6 - 24 port ONSP part 50005731

Title: Re: How do I get caller ID on Mitel 5540 IP
Post by: acejavelin on January 22, 2020, 10:20:13 AM

Quote from: Staybridge on January 22, 2020, 12:39:08 AM

Mitel SX 200 AX ICP controller System

6 - 24 port ONSP part 50005731

Those are not trunk cards, those are for your analog extensions (guest rooms most likely), they are 24-port analog station cards.

If you have an AX controller, your trunks are most likely a 50005104 4+12 ONS/LS Combo Card, a 50004402 T1/E1 Combo MMC module, or a 50003560 T1/E1 Dual Framer MMC module.

Title: Re: How do I get caller ID on Mitel 5540 IP
Post by: Staybridge on January 22, 2020, 11:05:30 AM

We also have 2 - 12 combo card part number 50004402

So it sounds like we have to have a Mitel technician come out and program them at the hotel site correct.

Title: Re: How do I get caller ID on Mitel 5540 IP
Post by: acejavelin on January 23, 2020, 02:16:09 PM

Quote from: Staybridge on January 22, 2020, 11:05:30 AM

We also have 2 - 12 combo card part number 50004402

So it sounds like we have to have a Mitel technician come out and program them at the hotel site correct.

That would be my recommendation...