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Mitel Forums => Mitel Software Applications => Topic started by: mvrijsten on January 17, 2020, 04:23:52 AM

Title: MiCollab client issues
Post by: mvrijsten on January 17, 2020, 04:23:52 AM

Hi,

In our testphase with MiCollab, we are having some issues with the client.

• Some times the user cannot pickup or hangup the call. The button is there, but clicking it does nothing
• Some users have trouble with the softphone losing connection. Even a colleague who is sitting next to me, sometimes cannot switch the softphone or of on. The clients just freezes.

We are running MiCollab server 8.1.2.8 with client 8.1.210 (Build: 125)

Title: Re: MiCollab client issues
Post by: Martin on January 20, 2020, 11:38:38 AM

With the users having issues picking up the calls sometimes, is the client in the foreground when they are doing this rather than running in the background? At certain times, when the call comes in and the client is running in the background, the user needs to click the Windows 10 tray bar notification (call incoming etc...) before being able to accept or decline the call in the client.

Can you elaborate mote on the losing connection? Any specific error messages? Is there a message when they are switching the softphone on or off? Worth noting that MiCollab for PC does come with minimum requirements and if they aren't met they can cause issues.

Martin