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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: achri332 on January 16, 2020, 09:35:24 AM

Title: In progress calls disconnect at same time each day
Post by: achri332 on January 16, 2020, 09:35:24 AM

I was notified recently that our phone system has been disconnecting callers every day at 4:55 PM EST basically. 6 POTS, 1 VOiP connected.

We don't have an automatic night mode STAR in place. Though we have discussed implementing one. Ideas on things to check that could cause this?

Release version: 6.2 SP2
Call processing Vesion: 6.2.5.80

Only thing I seem to see in the System Output logs for that time area is this:

Code: [Select]

-01:733- > -01:290- 16:57 11-26 M2002 INF HW CP [10.1.1]: Off-Line From Loopstart Device
-01:733- > -01:291- 16:58 11-26 M5020 WRN HW CP [1.2.1]: Caller ID Terminated Due To Connect Timer Expired
-01:733- > -01:292- 16:58 11-26 M2002 INF HW CP [10.1.1]: On-Line From Loopstart Device

Title: Re: In progress calls disconnect at same time each day
Post by: Travis on January 16, 2020, 12:38:49 PM

Hey achri332,

Is your system on a battery backup/Surge protector? The fact the loopstart card is disconnecting and coming back up after a second indicates there could be a power related issue or it could be a faulty card/slot on the chassis. Do you have another card you can swap it with?

Thanks,
Travis

Title: Re: In progress calls disconnect at same time each day
Post by: achri332 on January 16, 2020, 02:08:56 PM

Yes it is on a battery backup. I do not have any other cards for it, I'd have to reach out to the techs at the installer if that's the thinking rather than it being software.

Title: Re: In progress calls disconnect at same time each day
Post by: DND ON on January 16, 2020, 04:51:44 PM

Are those 3 lines the only thing showing in the log file? That’s only a single LS port resetting, which wouldn’t explain all calls dropping.

BTW, a STAR wouldn’t drop calls already in progress.

Title: Re: In progress calls disconnect at same time each day
Post by: achri332 on January 17, 2020, 08:08:09 AM

I've got tons of things in there, just didn't see much around the time the phone people complained about. If there's something more specific I should look for I can.

Okay good to know.