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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cabarrushealth on December 31, 2019, 11:32:35 AM

Title: Hot Desk ACD - Caller ID different with 6930 Phone?
Post by: cabarrushealth on December 31, 2019, 11:32:35 AM

Hello Folks,

Our environment is a MXe-III running MiVoice Business - 8.0 SP2 - 14.0.2.26

We've just started to add 6930 phones and I'm being told that the Caller ID is being displayed but once the call is answered it no longer is, just the duration of the call. It seems that the Caller ID remains being displayed on the 5330/5340 phones we have. Is this a COS setting specific to the 69X0 phones?

Any help would be appreciated. Thanks!

Title: Re: Hot Desk ACD - Caller ID different with 6930 Phone?
Post by: mark.vanderheijden on January 02, 2020, 05:01:44 AM

Hi,

check if COS option Display "ANI/DNIS/ISDN Calling/Called Number" is set on "yes".

Title: Re: Hot Desk ACD - Caller ID different with 6930 Phone?
Post by: cabarrushealth on January 02, 2020, 07:23:32 AM

Hello and thanks for the reply!

It was set to No so I changed it to yes and will see how it goes. The same COS is used for both the phones and paths.