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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: krasi69 on December 18, 2019, 02:35:15 PM

Title: Mitel 5000 voice mail greeting for all phones
Post by: krasi69 on December 18, 2019, 02:35:15 PM: Hello,
When I call a phone in our office and there is no answer first I hear the name of the person and then
voice mail greeting. This voice mail greeting is attached to all the phones. I would like to delete this
greeting but I cannot find it in our system. Our voice mail number is 1900. When I login to DB Programming
I go to \Voice Processor\Devices\Applications\1900\Day(Night) Greeting\. There is another greeting
assigned with length 4 sec but the greeting for deletion has length 16 sec. Then I go to the location:
\Voice Processor\Application-Related Info\Audiotex Recordings\. The greeting for deletion is not in
this list. I also login from my phone to the admin mailbox and again I cannot find this greeting.
Can you please help ?
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: DND ON on December 18, 2019, 02:54:33 PM: You're hearing the name and personal greeting after the call is forwarded to voice mail in a Ring No Answer condition?
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: krasi69 on December 18, 2019, 05:09:28 PM: Yes I am hearing the name and the greeting after the call is forwarded to voice mail in a Ring No Answer condition.
I am not sure if this greeting is personal greeting or system greeting. Also I wonder how the same greeting is assigned
to all the phones in our office. I think that it was done from the Admin mailbox.
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: DND ON on December 19, 2019, 07:01:50 AM: Start with the basics: log into the admin mailbox and listen to the name and greeting recorded in a few mailboxes. It's possible that the instructions weren't clear, and they were recorded wrong. I've seen names recorded in place of the greeting, the greeting recorded in place of the name, and various combinations of both.

Also, system greetings are obvious, just by listening to the voice.
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: magnus on December 27, 2019, 12:56:28 PM: The default voicemail greetings and instructions are in the audiotex records 1-5 I think.
Make a CRA with those and see if you can find it.
If someone has recorded over them with their own greeting then delete them and they will be recreated automatically.
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: acejavelin on December 29, 2019, 10:36:09 AM: Do you mean the "Your call is being processed by Mitel Voicemail" prompt or something like that? That is an option in the voicemail, turn off Voice Processor -> Identity Prompt in the main Voice Processor settings.
Title: Re: Mitel 5000 voice mail greeting for all phones
Post by: DND ON on December 30, 2019, 11:10:22 AM: I seem to recall the OP saying someone recorded over a system greeting and he has since restored it, but I can't find the post.