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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Josh7 on December 17, 2019, 09:00:22 PM

Title: Caller can hear ringing tone but phone is not ringing
Post by: Josh7 on December 17, 2019, 09:00:22 PM

Hello

I have an issue where in our call routing table, a DID is assigned an extension however the DID is dialed, the phone doesn't ring. The caller can hear a ringing tone though however the phone is not really ringing.

Appreciate any feedback.

Thanks

Title: Re: Caller can hear ringing tone but phone is not ringing
Post by: Tech Electronics on December 18, 2019, 06:05:22 AM

Josh7,

Have you verified that you are getting the correct DID Digits to route that call correctly?

Route all calls directly to a phone with the "Outside Party Call Information has Priority" turned off; this will show the digits sent.

You don't have to change your tables just send the calls directly to the phone from the CO Trunk Group for the Day and/or Night Ring-In Type; depending on when you are testing.

Then call the number in question and see what digits show up on the phones display.

Thanks,

TE

Title: Re: Caller can hear ringing tone but phone is not ringing
Post by: Josh7 on January 12, 2020, 07:42:45 PM

Hi TE,

The thing was when I added the Attendant extension to the Associated extensions of that particular phone / ext, the issue got resolved.

Anyway, thank you for your feedback.Much appreciated.

Thanks,
Josh