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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: googz on December 12, 2019, 12:28:02 PM

Title: Troubleshooting Softphone Mobile App
Post by: googz on December 12, 2019, 12:28:02 PM

Hello Folks,

I’m fairly new to mitel products so sorry for the vague question. I am trying to figure out how/where to view call logs inbound/outbound to iOS clients using the mobile app? I am simply looking for dialed number, codec, time stamp...etc?

Again, sorry for the vague question. I’m trying to figure where to look for logs and begin troubleshooting call quality and/or call disconnect issues

Thanks,
Googz

Title: Re: Troubleshooting Softphone Mobile App
Post by: Tom2018 on December 13, 2019, 02:07:14 AM

Hi googz,

there are multiple ways to do analysing your mobile devices.
In the MiVoice Border Gateway exists a section Troubleshooting / Diagnostics. There you can start record pcap traces and look into them to find out what's going wrong.
An other option is to send diagnostics log from the mobile device himself, the logs are stored at the MiCollab server where youcan download them

regards,
Tom

Title: Re: Troubleshooting Softphone Mobile App
Post by: googz on December 13, 2019, 08:24:31 AM

Hi Tom,

Thank you for your reply. I see the logging section under administration—logging with the MBG. I guess I’m looking for some type of stalls that I can watch that will show calls? Is that within the pbx/mivoice server or MBG? Apologies again for my lack of knowledge....