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Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: Curtin_BPW on December 10, 2019, 05:56:06 PM

Title: Mitel SX-200 Embedded VM and AA
Post by: Curtin_BPW on December 10, 2019, 05:56:06 PM

I set an AA using the embedded voicemail on a SX-200 AX controller running 5.0.2. The customer wants a "stay on the line" option to ring to the front desk. Is there a way to program this?

Title: Re: Mitel SX-200 Embedded VM and AA
Post by: johnp on December 10, 2019, 07:56:19 PM

Does it not by default transfer to zero box setting?

Title: Re: Mitel SX-200 Embedded VM and AA
Post by: acejavelin on December 11, 2019, 07:27:02 PM

If no selection is made the call is handled by mailbox 0... Make it a Transfer Only mailbox and enter the extension of the Front Desk in the mailbox.

Title: Re: Mitel SX-200 Embedded VM and AA
Post by: Curtin_BPW on December 19, 2019, 04:54:53 PM

It plays the message a total of three times before it transfers the call.

Title: Re: Mitel SX-200 Embedded VM and AA
Post by: johnp on December 19, 2019, 06:57:04 PM

So MLAA. With MLAA there is now way around the repeat. You would have to use the default vmail hunt group and have a mailbox per keypress they could be transfer only

Title: Re: Mitel SX-200 Embedded VM and AA
Post by: Curtin_BPW on December 30, 2019, 09:51:31 AM

Thanks all for your help. I had the customer re-record with a "Press 0 for operator"