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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Apersons on December 04, 2019, 01:54:26 PM

Title: ACD Path not flowing to Path unavailable point
Post by: Apersons on December 04, 2019, 01:54:26 PM

Acd path only has 1 member that logs in to take calls. (The other member doesn't like talking on the phone for some reason.)

Member logs in and takes a call. She is on calls for 10-20 minutes on average. If another caller enters the queue, it takes about 15 rings before the RAD greeting is played, and then the caller never leaves the queue.

Supervisors want to have callers route to voicemail from the ACD path is nobody is available to take the call. We have the Path Unavailable answer point set to a live extension that reroutes 1st alt to voicemail, but the call never seems to get there.

Any suggestions?

Title: Re: ACD Path not flowing to Path unavailable point
Post by: johnp on December 04, 2019, 06:42:54 PM

That is because the path is available i.e. someone is logged in. What you want is for it to interflow after a certain time to that destination