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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Josh7 on November 28, 2019, 11:44:45 PM

Title: Delay in hearing any ringing tone when dialing out
Post by: Josh7 on November 28, 2019, 11:44:45 PM

Hi,

I have an issue with one of our clients who complains of having a 15 - 20 seconds delay before hearing anything ringing or any sort of tone when dialing out. This happens to any number they call including mobile. There was an instance when one of the staff dialed a number, didn't hear anything and hung up. However the person she wanted to call saw a missed call on her phone and called her back. They use 5330 and 5340 Mitel phones onsite and none of the phones is on Teleworker. I just want to ask if there is anything i need to change on the MiVoice Office 250 DB  before we check the network.

Title: Re: Delay in hearing any ringing tone when dialing out
Post by: Tech Electronics on November 29, 2019, 02:37:51 AM

Josh7,

Access the trunk directly and then dial out instead of using ARS. If you have a delay at that point it is the provider not you.

What type of trunking is this?

Thanks,

TE


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Title: Re: Delay in hearing any ringing tone when dialing out
Post by: Josh7 on November 29, 2019, 06:01:03 PM

Hi TE,

Thanks for your reply.

Its an ISDN trunk and I have accessed the trunk directly and dialed out, the delay is still there. I will now check with the provider.

Will keep you posted.

Thanks,
Josh7