Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mayerfeld on December 14, 2010, 01:29:01 PM
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Generally, we have our receptionist answer our phones and only rely on the auto-attendant if no one answers after 5 rings.
On occasion, I would like to change that for one of our departments/incoming DIDs.
For example on a day when it is NOT a "snow day", 60% of our calls are "Are you opened?" which the atto-attendant could be changed to answer.
So, how do I temporarily change the way that DID gets answered?
Alternately, I could forward all calls from that DID to a different DID which does get answered by the autoattendant after 0 rings. How would I do that?
Thanks!
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You could do a 2rd party call forward to the auto attendant.
From your phone, dial **69<ext><VM extension> (For the rest of you techs that are say'n "**69 what the heck is that?" My company set up this system so I know the codes. 8))
<ext> is the hunt group the calls ring into - probably a series of keys on the phone.
<VM extension is the voice mail hunt group>
This will either drop you into the auto attendant or the voice mail box of the <ext>. Depending on which one, rerecord it's greeting.
I don't know your exact set up so I guessing a bit.
Have you tried just putting the system in to night mode?
Ralph
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ooh, nite mode!!!
That sounds really easy for the receptionist to do!
(your other solution means I'd probably have to do it...)
I would have to set it up first though right?
How?
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Does your receptionist currently use Night mode?
Ralph
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no, we do not have one set up. How do I set one up?
Thanks!
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Look at the feature access codes for day/night setting. Also check the COS to make sure the appropriate users have permission to change it.
Once done, on most routing and re-direction forms of the system you have Day/Night1/Night2 and control how the call is routed based on that mode.
Hope this gets you moving in the right direction....
-Chak
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dialing **69 gets a busy signal and a "not allowed" message on the screen.
1. add a route on the "Call Rerouting Always Alternative Assignment" form to the autoattendant (call it route 6)
2. change Night1 for that extension/DID on the "Call Rerouting Assignment Form" to route 6
how do i get the DID into night mode? I presume I type some code into a phone that has that has the right COS.
The call forwarding actually seems easier at this point...