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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: abmitel on November 26, 2019, 06:32:27 AM

Title: Mivoice Call Recording , CTI Link failure
Post by: abmitel on November 26, 2019, 06:32:27 AM: Hi

We have installed MiVB + MBG + MiVCR which was working successfully for approx 8 months

off late we are facing CTI Link down error in MiVCR . we restart the MIVCR 8 to 10 times after which it gets resolved

the error shows CTI Link down , MiVOICE 5000 waiting for Com port

Warm Regards
Abu Shaikh
9004687522
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: Magpye on November 26, 2019, 08:05:41 AM: It sounds like you either have the wrong, or multiple CTI services running.
It should only be the Mitel Driver service running out of all the Level2OAI services if it's an MCD (3300).
Check Windows Services (services.msc)
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: abmitel on December 03, 2019, 01:34:46 AM: Hi
It is MCD 3300
we have checked windows services ( services.msc)

only Mitel Driver is ON .

multinode driver is off

Warm Regards
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: sunspark on December 03, 2019, 04:29:46 AM: check as in the attachement
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: abmitel on December 03, 2019, 05:05:45 AM: Hi.
The settings are same as per the snap shot attached . This was a working setup for 8 months .
recently we are getting this error , after 3 to 4 times restart of MiVCR the link shows up . as on date Link is up

But we are not sure when the issue will reoccur .

Warm Regards
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: sunspark on December 03, 2019, 05:36:36 AM: probably one of the services down
Title: Re: Mivoice Call Recording , CTI Link failure
Post by: abmitel on December 03, 2019, 07:16:25 AM: Hi
we have disabled Level2OAI_Mitel Driver and restarted MiVCR , it has synced with MiVB

i will observe for few days and confirm .

Thanks for Support