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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jchimovitz on November 25, 2019, 05:12:19 PM

Title: MiVoice Business Console 8.0.3.13 doesn't show incoming calls
Post by: jchimovitz on November 25, 2019, 05:12:19 PM

Hi All,

A little background here, I have two consoles running on Windows 7 that work flawlessly. I am setting up a new Windows 10 computer with MiVoice Business Console 8.0.3.13 and it doesn't show incoming calls. The only difference I have found is that the buttons at the bottom of the window labeled F1, F2, etc have labels above them on the Windows 7 computer but are blank on the Windows 10 computer. I am looking for the settings that control those labels. Any help is appreciated.

On the Windows 7 computer the F2 button lists our main business line and the F3 button lists our other business name but calls into the same queue.

Thanks,

Jared

Title: Re: MiVoice Business Console 8.0.3.13 doesn't show incoming calls
Post by: Magpye on November 26, 2019, 03:42:01 AM

Have you added the Console Softkeys under Users and Devices, Attendants, Console Softkeys on the MCD?

Title: Re: MiVoice Business Console 8.0.3.13 doesn't show incoming calls
Post by: jchimovitz on November 26, 2019, 09:26:05 AM

Thanks Magpye! That was it.