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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RLyon on November 22, 2019, 11:59:12 AM

Title: Not ringing to phantom
Post by: RLyon on November 22, 2019, 11:59:12 AM

My HR is busy and want phones to be routed to a phantom extension. It works fine if I put the phantom on the DID but to go through the CRA it just says Holding in the "Current Calls" of Diagnostics Tool and does not ring (Silent). I tried sending it to a CRA that times out to a Huntgroup that has an extension that goes to a Phantom and that doesn't work either it times out saying that the HG number is not available.

Title: Re: Not ringing to phantom
Post by: pexecutone on November 22, 2019, 02:54:46 PM

Do the phantoms and Hunt Groups have extension ids? What is the phantom suppose to be doing? ie forwarding the call or placing it in park.

Title: Re: Not ringing to phantom
Post by: RLyon on November 22, 2019, 04:07:46 PM

Forward the calls to a mobile number.

Title: Re: Not ringing to phantom
Post by: RLyon on November 25, 2019, 09:45:13 AM

Solved

Follow up: Enable Human-Answer-Supervision was "On Full-Prompt"